Refund policy

Refund Policy

We have a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

To be eligible for a return:

  • Item must be unused and in original condition

  • Item must be in original packaging

To start a return, contact us at emilyelvona@outlook.com

Items sent back without requesting a return will not be accepted.

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is damaged, defective, or incorrect.

Non-returnable items

  • Sale items

  • Custom or personalised products

Refunds
Once your return is received and inspected, we will notify you. Approved refunds will be issued to the original payment method within 5–10 business days.